Privacy Policy

This policy explains what personal information we collect, why we collect it, and how we handle it when you use our website or engage our services.

We are the data controller responsible for your information under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

OTE Solutions
CRO: 533579
Dublin Road, Arklow, Co. Wicklow, Ireland
Phone: 087 266 6062
Email: info@otesolutions.ie

Information we collect

We only collect information that helps us respond to your enquiry and deliver our services. This may include:

• Your name, email address, and phone number
• Your property address and details relevant to your project
• Information about your building, renovation, retrofit, or BER requirements
• Any details you choose to share when you contact us

We collect this information when you complete our contact form, call us, email us, or engage us for a project.

How we use your information

We use your information to:

• Respond to your enquiry and provide the services you request
• Prepare planning, design, energy specification, or BER assessment work
• Communicate with you about your project
• Meet our legal, regulatory, and record-keeping obligations

Our legal basis for processing is your consent, the performance of our contract with you, our legitimate interest in running our business, and where required, compliance with a legal obligation.

Sharing your information

We do not sell your information or share it for marketing. We may share it only where necessary to deliver your project or meet our obligations, for example:

• With the Sustainable Energy Authority of Ireland (SEAI), where a Building Energy Rating requires your property and assessment data to be submitted to the national BER register
• With local authorities or building control bodies as part of a planning or compliance submission you have asked us to handle
• With trusted service providers who support our website and business operations, under appropriate confidentiality terms

How long we keep your information

We keep your information only for as long as needed to provide our services and meet our legal and professional obligations. BER records are retained in line with SEAI requirements. When information is no longer needed, we securely delete or anonymise it.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings. Disabling some cookies may affect how the site works.

Your rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, where applicable
• Restrict or object to how we use your information
• Request a copy of your information in a portable format
• Withdraw your consent at any time

To exercise any of these rights, contact us at info@otesolutions.ie.

Complaints

If you have concerns about how we handle your information, please contact us first so we can help. You also have the right to lodge a complaint with the Data Protection Commission at dataprotection.ie.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.